So keep your focus on this goal with tips like these:
- Do what you said you would do
- Don't create more work for your customers
- Don't tout unnecessary benefits
- Don't forget the emotional aspect of customer experience
The surest way to surprise and delight a customer is to roll up your sleeves and solve her problem.
Do you have a secret for identifying customer's problems so you can figure out how to solve them?
By Jennifer Pricci