Email Marketing Tips for Targeting Inactive Subscribers

I've been managing an email marketing campaign for one of my clients for the past few years. The database grows slow and steady but it seems it is the same people consistently opening and interacting with the email content.

How can I get the others to participate?

Well, the first critical step is complete, I've
identified those recipients of your email campaign who are inactive.

The point of identifying your inactive recipients is to treat them differently - not to delete them, ignore them or cry over their inactivity. Your goal after identifying and segmenting your "active" and "inactive" subscribers is to spend more productive time on actives and attempt to re-engage inactives.

Here are some things one can do to re-engage inactives:

• Special Offers
  If you are a retailer, for example, consider a special offer such as discounts or free shipping. If you are a B2B marketer you might offer a special white paper that will motivate the recipient to re-engage with your communications.
• Survey Subscribers
  While you are not likely to get a significant response, consider surveying these recipients to help provide insight into their inactivity.
• Update Profile
  Using incentives, drive subscribers to your profile update page where they can change email addresses, update format preferences, demographics and interests. This updated information may now enable you to send them targeted and relevant emails.
• Understand Their Demographics/Profile
  Perhaps a large percentage of your inactives share a common trait. Perhaps they opted in as part of registering for a white paper or seminar or promotional offer. Or perhaps a majority are women, while your content is oriented toward men.
• Try Different Send Days/Times
  If you always mail on the same day or time of day, try some different distribution times (what do you have to lose?).
• Modify Frequency
  Now that you've segmented your list by actives and inactives, consider adjusting the frequency of your sends. If you normally send twice per month, you may want to test sending three times to active subscribers, but only once to inactives.
• Create Different Content
  If your analysis has been able to uncover some common threads among inactives, consider packaging the content differently for this group. For example, a newsletter from a job search-oriented business might logically find many subscribers becoming inactive after completing their job search. For these recipients, the company might want to focus its newsletter content on managing people, careers and the hiring process. Uncovering this type of trend should lead to providing different newsletters or dynamic versions based on a person's profile or stated preferences.
• Try Different Formats
  Test using a text version, for example, that is very simple but with specific links and messaging intended to drive action.
• Test Different Styles of Subject Lines
  If you've used a particular style of subject line, try a different approach with the inactives. Creative subject lines could be one of your most effective strategies in getting recipients to re-engage.
• Monitor Seed/Proof Lists
  Send your messages to proof and seed lists for key domains. Monitor if content or images are causing your messages to be filtered or treated differently with specific ISPs and companies. If problems are detected, consider developing different versions of the messages that may not trip filters.
• Send a Postcard
  If you have your subscribers' mailing addresses, consider sending them a postcard that offers an incentive if they'll update their email preferences and profile.
• Re-engaged to Active Status
  After each email message sent to the inactives, change the demographic status of those recipients that clicked a link to "active." This helps keep your focus on converting the inactives and tracking your success in those efforts.

Here is an extremely useful blog post from Seth Godin where he discusses the efficiencies and inefficiencies of two different email marketing campaign case studies.

What are you doing to re-engage inactives?

The First Three Steps Toward Social Media Marketing

While other channels are looking at cutbacks, social media marketing is on a growth path because it's low cost, it's proving to work, and it represents the future of marketing.

Creating a social media marketing plan should depend on your market’s needs and your company’s capabilities and offerings.

In my opinion, your first three steps should be: 

1. Clearly identify your target
2. Identify the key issues your target cares about as it relates to your offerings.TIP: create a bulleted list with no more than three or four words per item
3. Research which, if any, top bloggers are discussing these issues.TIP: User your bulleted list to search.

The following are good places to start:

• Technorati
• Del.icio.us
• Google Blogsearch
• Ask.com Blogsearch

Inevitably, any substantial subject matter area has a back channel where top bloggers and influencers chat. For example, PR and marketing bloggers tend to connect on Facebook, Twitter, and to some extent, LinkedIn. This back channel can yield powerful connections to highly influential minds who may not have blogs with top statistical ranking.

Marketers looking to find their subject area’s back channel should start with a basic search. Once your initial search yields important blogs, visit them and note which social networks the bloggers use to connect. Join their communities. And learn what your target really cares about.

Don’t just observe, participate. Comment on blogs and social networks in a non-promotional way.

Marketing In A Recession... Go Guerilla!

In recessionary times, even the biggest companies need to take a leaf from the efforts of smaller enterprises and market more effectively and in new venues. They MUST be more creative in their use of time, energy, and imagination.

That has led to the rise of guerilla marketing.

I have always been a big fan of Guerilla Marketing because of it's ability to directly touch target consumers. In my current role directing the marketing strategies of a large corporation which employs hundreds of independent contractors I have stepped up Guerilla Marketing education, particularly at targeted public events.

In your case you are speaking of the same. I feel experiential marketing is the most effective Guerilla Marketing tactic because of its ability to engage consumers with your brand immediately and, when done correctly, reaches them at a time when they are in a positive frame of mind which drastically increases recall and retention rates.

FuelNet.com (http://www.fuelnet.com/) offers the following Guerilla Marketing ideas that anyone can quickly put into practice:

Partnerships 

Consumers are more likely to listen to a marketing message about a particular business if it comes from another company, asserts Tom Richard, author of Smart Sales People Don't Advertise: 10 Ways to Outsmart Your Competition with Guerilla Marketing. "If you have a marketing budget of $2,000, go find nine other people who have a marketing budget of $2,000, and together spend $20,000 on the best promotion ever done in your town," he says. "You get the benefits of a $20,000 marketing campaign."

Stunt Marketing

Done right, the appeal of this guerilla marketing strategy is that it leaves a lasting impression. For example, Gary's Uptown Restaurant and Bar in Lodi, Calif., once ran a special on Wednesdays where bald men ate for free; other hair-challenged patrons were given discounts. It generated worldwide media attention. "That goes to show that you really can do something fantastic if you have the creativity behind it," says Colleen Wells, coauthor of The Complete Idiot's Guide to Guerilla Marketing.

Experiential/Event Marketing
A few years ago after a 40+ year career in sports journalism with a focus on horseracing, my Father became Executive Editor of the new website HorseraceInsider.com (http://www.horseraceinsider.com/).  While this site quickly gained equine enthusiasts it is also designed for the weekend fan and the site needed to reach this core. During one of the most popular meets in the Country, horseracing at Saratoga Racecourse during the peak of summer, I suggested my Father invest in thousandsof branded hand-held fans. Street teamers canvased each entrance of the racetrack and distributed these fans to people embarking on a day at the races. Not only was this potential new audience for HRI extremely greatful for a tool to keep them cool in 95+ degree weather, but the fans proved walking billboards throughout the racetrack and sparked conversation among those who didn't have one... "WOW, where did you get that, I'm so hot!" Finally, the tangible aspect of this piece remained in the hands of these potential new consumers. And all for less than $.05 each!

A Smile and A Handshake
That might not sound like guerilla marketing, but author Mitch Meyerson believes it's the first step in building a tighter bond with customers. "You could spend a few thousand dollars buying a classified ad and direct people to call you, but if someone in your business is having a bad day and they pick up the phone and have a crabby tone of voice, the prospect will not be interested [in your product or service," he says. "The first rule in successful guerilla marketing is to be upbeat and helpful every single time you have contact with the public. People fall short in this area quite consistently."

In the states, EventCrazy.com (http://www.eventcrazy.com/) is an excellent resource to search over 150,000 events and attractions with select criteria. Best part... it's FREE!

What are you doing to save on Marketing dime?


By Jennifer Pricci

Marketing In A Recession... Go Guerilla!

In recessionary times, even the biggest companies need to take a leaf from the efforts of smaller enterprises and market more effectively and in new venues. They MUST be more creative in their use of time, energy, and imagination.

That has led to the rise of guerilla marketing.

I have always been a big fan of Guerilla Marketing because of it's ability to directly touch target consumers. In my current role directing the marketing strategies of a large corporation which employs hundreds of independent contractors I have stepped up Guerilla Marketing education, particularly at targeted public events.

In your case you are speaking of the same. I feel experiential marketing is the most effective Guerilla Marketing tactic because of its ability to engage consumers with your brand immediately and, when done correctly, reaches them at a time when they are in a positive frame of mind which drastically increases recall and retention rates.

FuelNet.com offers the following Guerilla Marketing ideas that anyone can quickly put into practice:

Partnerships
Consumers are more likely to listen to a marketing message about a particular business if it comes from another company, asserts Tom Richard, author of Smart Sales People Don't Advertise: 10 Ways to Outsmart Your Competition with Guerilla Marketing. "If you have a marketing budget of $2,000, go find nine other people who have a marketing budget of $2,000, and together spend $20,000 on the best promotion ever done in your town," he says. "You get the benefits of a $20,000 marketing campaign."

Stunt Marketing
Done right, the appeal of this guerilla marketing strategy is that it leaves a lasting impression. For example, Gary's Uptown Restaurant and Bar in Lodi, Calif., once ran a special on Wednesdays where bald men ate for free; other hair-challenged patrons were given discounts. It generated worldwide media attention. "That goes to show that you really can do something fantastic if you have the creativity behind it," says Colleen Wells, coauthor of The Complete Idiot's Guide to Guerilla Marketing.

Experiential/Event Marketing
A few years ago after a 40+ year career in sports journalism with a focus on horseracing, my Father became Executive Editor of the new website HorseraceInsider.com. While this site quickly gained equine enthusiasts it is also designed for the weekend fan and the site needed to reach this core. During one of the most popular meets in the Country, horseracing at Saratoga Racecourse during the peak of summer, I suggested my Father invest in thousandsof branded hand-held fans. Street teamers canvased each entrance of the racetrack and distributed these fans to people embarking on a day at the races. Not only was this potential new audience for HRI extremely greatful for a tool to keep them cool in 95+ degree weather, but the fans proved walking billboards throughout the racetrack and sparked conversation among those who didn't have one... "WOW, where did you get that, I'm so hot!" Finally, the tangible aspect of this piece remained in the hands of these potential new consumers. And all for less than $.05 each!

A Smile and A Handshake
That might not sound like guerilla marketing, but author Mitch Meyerson believes it's the first step in building a tighter bond with customers. "You could spend a few thousand dollars buying a classified ad and direct people to call you, but if someone in your business is having a bad day and they pick up the phone and have a crabby tone of voice, the prospect will not be interested [in your product or service," he says. "The first rule in successful guerilla marketing is to be upbeat and helpful every single time you have contact with the public. People fall short in this area quite consistently."

In the states, EventCrazy.com is an excellent resource to search over 150,000 events and attractions with select criteria. Best part... it's FREE!

What are you doing to save on Marketing dime?
 
By Jennifer Pricci