The Loyalists Shall Take You To The Promised Land

Members pay an annual fee to belong to a retailer's loyalty program and they receive discounts on the retailer's most popular products, invitations to member-only events, and reward vouchers for reaching certain spending levels.

What other creative ways can this retailer reward its loyal customers?

Your customers are swimming in messages. And they’re being pursued by countless brands. How can you keep their attention, their time, and their dollar?

Gone are the days of a one-size-fits-all loyalty program. Building a creative campaign that your customers will respond to can only begin once you have a clear understanding of their buying motivations. By using real insights you can cultivate stronger relationships customers so your brand stands out. Ultimately your message motivates action… then your bottom line.

Depending on what inspires your customers craft programs which also meet your internal objectives along with actionable metrics for program refinement. More common loyalty program objectives include:

• Stimulate sales and improve gross margins
• Encourage purchase of new and better/best products
• Establish competitive differentiation
• Motivate employee performance
• Boost retention of high-value customers
• Build stronger long-term relationships
• Drive key behaviors

To understand what your customers truly value, conduct focus groups, one-on-one interviews and quantitative research. From this, determine the core elements needed to create a lasting relationship with your customers.

The mandatory requirements for an effective loyalty program are – Creative Conceptualization, Feasible Program Development, Systematic and Time Bound Program Execution and Measurement. 

Here are some proven loyalty concepts which can be customized to your customers buying motives:

• Club Cards (pay for membership for regular discounts, points programs, reward vouchers)
• Email Only Promotions
• Premium Shipping Clubs (for ecommerce)
• Subscriptions (asking customers to go steady and purchase product to be fulfilled at regular intervals)
• Service Extensions
• Recycling Programs
• Loyalty Affiliates
• Gift Reminder Service
• Value Propositions (Not loyalty per se, but extremely successful in customer retainment; think Zappos.com and their exceptional customer service)

Marketers are racing to keep up with customer expectations for personalized services and wnhancements, and well-designed loyalty programs are a tremendous opportunity to communicate directly with enticing offers that will keep customers coming back.

"The dogs on Main Street howl
'cause they understand
If I could take one moment into my hands
Mister I ain't a boy, no I'm a man
And I believe in a promised land"

- Bruce Springsteen

The Importance of Long-Tail Keywords

Those of you who have tried in vain for years to rank high for your head keyword of choice know what I am talking about. To those of you who are newly introduced to this wondrous world of SEO, I’ll say this: roll up your sleeves and prepare to wait. Or you can do the smart thing and just target long-tail keywords. You won’t have to deal with all that fierce competition for popular head keywords, and you will be a few steps closer to getting your site rank high.

It comes with one warning: the traffic volumes will be considerably lower than that from a head keyword.  But then, the probability of your ranking high for a head keyword is less than unlikely, so the traffic from that keyword will amount to, basically, nothing.

It’s a quantity vs. quality argument.  And when you do the math, you will find, the long-tailed keyword is the bird in the hand.

Consider this:

• Ease  When you try to rank for a head keyword, you essentially go into competition with millions of websites. And the odds of your ranking high for that term are very low. For example, if you try to rank for the head keyword “online learning” you’ll have to beat at least 36 million other sites to rank high. Instead, if you use a long-tail with niche terms relevant to your site, like, “online learning in South Carolina” the competition drastically drops to under three hundred thousand. And your odds of ranking high will improve too.
• Speed  Thanks to the diminished competition, you don’t have to spend nearly half your life optimizing your site and building links before you can see your site ranking high for long-tail keywords.
• Relevance  Since long-tail keywords are more often than not, specific strings of keywords with a niche term; the chances of then meeting the exact search needs of users are very high.  This aids the target marketing methods of your overall mix and ultimately drives…
• Conversion  The fact that search users will find sites targeting long-tail keywords more relevant contribute another point to chalk up in its favor. Reports attest to the fact that users with specific search queries know exactly what they are looking for and are more likely to turn into customers.
• Exposure  This is perhaps the least known advantage of targeting long-tail keywords. Using long tail keywords over a period of time will eventually help you rank higher for your head keywords as well. As your site gains authority and builds its trust quotient, the long-tail keywords will help provide enough targeted traffic and also enough ‘exposure’ to your head keywords that your attempt to target them alone won’t prove to be all that disastrous.

A great thing about targeting long-tail keywords is that you can play around with all the niche terms relevant to your site and try and rank for a series of long-tails. You don’t always have to target “online learning in South Carolina,” “online high school in South Carolina” can help send an entirely different set people swinging to your site. However, targeting keywords on your site alone won’t help you achieve all this, and I doubt if I have to reiterate the importance of building credible links with the right anchor test. Try to have your targeted keywords in as many incoming links (internal as well as external) as possible, combined with your on page optimization efforts, it will do wonders for your ranking.

What are some of your long-tail keyword success stories?

Why do people think direct mail is dead?

"Direct mail is dead" is probably just too bold a statement. In reality, a complete and integrated companion marketing approach works best - utilizing a variety of venues to market your message - including direct mail, email, internet marketing, social media, etc.

I think this topic has been stirred a bit by the interpretations of an NPR article noting that the USPS is seeing less mail due to the economy. In the article, the Postal Service’s Senior VP of Customer Relations, Stephen Kearney, states:

"Our mail volume had its greatest decline since the Great Depression… We may have losses (revenue) that are larger than the $2.8 billion we had last year."

Source: http://www.npr.org/templates/story/story.php?storyId=99027132

Those looking to make their case may be misdefining "mail volume" as only direct mail pieces. But Americans are sending fewer packages and letters via USPS for a number of reasons, i.e. - the economy, email, availability of other carriers, etc. To twist USPS’ declining revenues into proof that direct mail doesn’t work is misguided.

That being said, however, I do feel the efficiency of direct mail has declined in the face of online inbound marketing tactics.

Here are some of my DM cons which has inspired me to ramp-up Web 2.0 activites and email marketing campaigns.

• Direct mail is often considered to be junk mail. Seldom does a one-shot mailing have the desired result. You must have a long term, well thought out marketing plan.
• Your piece is competing with dozens of other pieces for attention. If you don’t know what you are doing, it is easy to waste a lot of money.
• There is a relatively high cost per contact.
• It may be difficult to obtain updated, accurate mailing lists.
• There’s no data. Direct mail does not offer real time data like internet marketing campaigns can.
• Too many cheaper, more efficient options.

If you are moving forward with a Direct Mail campaign, I can only endorse it when done correctly, and that means including drivers to that next action step.

But beyond that I'd also advise to determine who you want to reach before you develop your direct mail program. This allows you to specifically target your message to fit specific needs. It is the best advertising medium for customizing your appeal. With improved database resources and demographics, you can effectively precisely target the prospect you are aiming at.

Also, carefully plan your package content, its design, and its message. Remember to attract the reader’s interest, it must be clear, concise and easy to respond to. Can't stress it enough... INTEGRATE... coordinate your mailing with other advertising methods to significantly increase your return. Also, presenting one specific offer instead of a variety of options is usually more effective.

Finally, figure out a way to diligently test and track your campaigns. I recommend the Direct Mail Marketing blog at marigoldtech.com for some tips on calculating DM ROI.

What do you think?  Is Direct Mail Dead?

The Pay-For Content Debate

Every business, big or small, needs a healthy and regular revenue stream to maintain quality and continually improve what they do. Running a content website is no different. If you believe you can achieve your financial goals whilst giving your content away for free, then do it, but as Warren Buffet famously said “only when the tide goes out do you discover who’s been swimming naked.” As the recession bites, there will be a lot of website owners exposed to the harsh truth.

The good news is a lot of the rubbish on the web will disappear and the quality content will become more visible. The key to success is generating multiple revenue streams.

• Every content website should provide free content. This will drive traffic, help build credibility and, of course, generate some advertising income.
• Affiliate marketing will become more important in bad times as merchants try to get more bang for their marketing bucks. Online publishers need to hook into this lucrative market.
• eBooks, research and other downloadable products should be sold.
• Events, webinars and courses should be created and promoted via the site.
• Every website owner should strive to find a way of getting monthly subscription income to give their site financial stability.

Ultimately, free content is good, but you need paid content to survive.

The recession will lead to thousands or maybe millions of free content websites closing down.

I think this is a good thing.

As Eric Schmidt, the CEO of Google, recently said the internet is a cesspool of false information. A major clearout will give oxygen to quality content and allow it to float to the surface.

If you are already an online publisher producing quality content for a niche target audience, keep going, your time has come.

If you are considering setting up a niche online publication, I would say there has never been a better time to get started, since the internet began …. provided that:

• You focus on creating fantastic content
• You know your audience
• You plan on making multiple revenue stream(including, if possible, subscription revenues)
• You understand that it will take hard work and persistence

Is the Secret to Twitter Success Link Sharing?

When it comes to using Facebook to promote your business or blog, it seems pretty straightforward as to how exactly to use it. Sure, there are always things we can learn to help boost our Facebook fan numbers and interaction with them, but as far as structure goes, it’s pretty simple.


But what about Twitter? What’s the secret to Twitter success? According to this article, it’s link sharing. The article is rather long, but basically what it’s saying is that we have the same basic tool – 140 characters – but it’s exactly how you use those that counts.

A few interesting studies have been published lately that

all seem to point to the same conclusion –

the secret to Twitter success is driving links.

This infographic shows the top reasons why people follow brands. For Twitter, it shows the third reason is interesting or entertaining content – so link sharing.



The article sums up Twitter success as seeing what works best for you. Do you get better results when you do one link a day, link to a video, say something before the link that grabs your followers’ attention?

What do you use Twitter for the most? Getting information, entertainment, interacting with your followers and do you think link sharing is the key to Twitter success?



By Jennifer Pricci