Re-Opting In Your Email List: Why and How

Even though your lists may be opt-in, it is inevitable that some “old” subscribers may stop opening emails and can log spam complaints for them. Though subscribers originally opted-in, these spam complaints count towards your online brand reputation.

Over time, these complaints can cut into your profits by causing IP or domain blocking or blacklisting. To maximize ROI and deliverability for a dated list, you may need to reconfirm dormant subscribers, or to re-opt-in old subscribers.

When sending your re-opt-in campaigns, I recommend you keep the following in mind:

• Send only to opt-in lists of your customers with whom you have done business with in the past twelve months
• In your eMail, use language in the subject line to call attention to the issue (e.g. YOUR BRAND NAME – Register Now to Receive XX)
• The body of your eMail should be entirely dedicated to the opt-in message. Nothing else.
• Have a button AND a link to click to opt-in.
• Provide an incentive (e.g. Sign Up by 2/15 and receive XX) to your subscribers to re-opt-in
• Always have an urgency date to encourage immediate action

Is Outsourced Marketing Right for You?

Outsourced Marketing is a “best value” solution through which growing businesses are able to access a range of state-of-the-art services and resources. Results are shifted from an internal to an external marketing department. The benefits are numerous: in addition to a sizable cost savings, outsourced marketing allows you to better focus your resources, free up time of valuable personnel, project a more professional appearance, access better technology and capabilities, leverage increased flexibility, and more.

In today’s economic climate, outsourcing with the intention of decreasing costs has become increasingly important in order to attain or maintain a competitive advantage. According to a recent Harvard Business Review article, over 53% of marketing executives reported that they plan to outsource their marketing.

How Does It Work?
Outsourcing a company’s marketing is a strategic decision where the entire marketing function is no longer performed in-house with the purpose of re-focusing a company’s activities on its core competencies. For years companies have been outsourcing some of their marketing activities such as advertising, graphic design, website design and research. Outsourced marketing results in a shift from an internal to an external marketing department. The marketing firm handles everything from research, analysis, strategy, planning and management to advertising, public relations, direct marketing, internal communications, and web marketing
 
What are the benefits?
Cutting costs is just the beginning. The additional benefits of outsourcing lie in the value it creates.

• Aligned Objectives When using an advertising agency or a design firm, the focus is on creativity. As a result, efforts may be geared more toward winning awards than on maximizing your company’s ROI. It has long been established that an award-winning campaign does not necessarily equate to award-winning sales. An outsourced marketing firm creates the strategy, objectives and creative of each campaign and it is then responsible for measuring the success of the activity. Everything is centered on ROI, thereby closely aligning its objectives with yours.
• Increased Flexibility Outsourcing your marketing gives you additional flexibility in your activities. You can pursue numerous activities simultaneously without overtaxing your internal staff. An outsourced marketing firm has additional, trained and experienced staff on hand that is able to handle emergency, short-term or periodic projects. There is less gear up time, resulting in quicker response times and more efficient activities. Focus Scare Resources On You Core Business You are in business to do what you do best. Nothing else should detract from your core competencies. Outsourcing your marketing shifts the focus from marketing activities to those that are at the core of your value proposition; those that benefit your customers directly. Every business management expert will tell you to focus on what you do best and unload the rest because both money and time are extremely scarce and must be directed where they can result in the largest gains. One of the most difficult thing for a business owner to do is to admit that another person or company is company is better qualified to do something and to let go and allow them to do it. In this case, a business owner’s largest obstacle can be him or herself.
• Free Up Time of Valuable Personnel Each person has a finite amount of time and energy and it is essential to keep their time and energy focused in the most crucial areas of the business. It is a very common mistake for key personnel to be distracted from their core competencies in order to have a hand in a company’s marketing. When the marketing is outsourced, this is much less likely, particularly when concerns are minute, day-to-day details of little consequence to the bottom line. A company's highly paid staff, including owners and upper management can focus on doing what they are educated, trained and experienced to do, like running the company, developing sales, etc. More importantly, an outsourced marketing firm is educated, trained and experienced in marketing and is therefore better equipped to more efficiently and effectively handle the marketing.
• Play With The Big Boys Outsourcing can help small businesses afford the talent and activities that are out of their reach. Outsourcing allows even small companies to access large economies of scale, efficiency, and expertise that are common to large companies.
• Reduce Risk Every penny your business spends is a risk. Outsourcing allows you to share a portion of your risk with another company. You will be able to reduce your fixed assets, overhead, payroll, management fees and more. Additionally, because an outsourced marketing firm is an expert in the field of marketing, it is much better situated to minimize any risk relating to marketing than a firm with expertise in other areas.
• Get Access To Specialized Skills Every business needs consultants and experts in certain areas at certain times. Using an outsourced marketing firm provides you with immediate, affordable access to top-level professionals that are highly skilled in specialized areas, from consumer behavior to package designers. Additionally, these experts are better able to serve your company more loyally than are consultants who specialize in a given industry and may be working with some of your competitors.
• Proactive vs. Reactive Marketing An outsourced marketing firm is often in a better position to provide a proactive marketing strategy. An internal marketing department is more apt to be sidetracked by internal activities, changes, and fires that need to be put out.

Who Should Outsource?
The specific reasons to outsource are as varied as the companies themselves. But the basic incentive for outsourcing remains the same: since the life-blood of the company lies in doing what it does best, it is only reasonable to acknowledge and accept that it cannot and should not try to do everything. By focusing on its areas of expertise, the company can capitalize on its own talent pool. This, then, is the most important and most basic requirement.

The decision to outsource is often made in the interest of making better and more efficient use of time and resources, reducing costs, or redirecting /conserving energy to focus on core competencies. As to specific reasons to outsource, some companies are looking for a chance to turn things around while others are seeking to create business models that will give them an edge. Some see outsourcing as a viable alternative to overhauling outdated office operations, to provide lacking in-house resources, or to spend more time innovating and dealing with customers. Some are dealing with rapid expansion while others need to get a better handle on the budget through predictable costs.

So What’s The Bottom Line?
Outsourcing improves the bottom line! Overhead costs are reduced by eliminating wages for additional employees, benefits, extra office space, computers and software – all alternatively provided in-house.

Outsourcing will provide media and discipline neutrality to identify and find the resources needed. The marketing outsourcing partner can provide a fresh look and an objective viewpoint. There is an added benefit of increased flexibility, which results from eliminating fluctuating workloads and preventing wasted time training temporary employees.


Read the PHANTOM POWER Outsource Marketing White Paper



By Jennifer Pricci

The Top Ten Reasons Companies Outsource Their Marketing

Outsourced Marketing is a “best value” solution through which growing businesses are able to access a range of state-of-the-art services and resources. Results are shifted from an internal to an external marketing department. The benefits are numerous: in addition to a sizable cost savings, outsourced marketing allows you to better focus your resources, free up time of valuable personnel, project a more professional appearance, access better technology and capabilities, leverage increased flexibility, and more.

In today’s economic climate, outsourcing with the intention of decreasing costs has become increasingly important in order to attain or maintain a competitive advantage. According to a recent Harvard Business Review article, over 53% of marketing executives reported that they plan to outsource their marketing.

Cutting costs is just the beginning. The additional benefits of outsourcing lie in the value it creates.

1. Improve company focus Outsourcing allows managers and key personnel time to focus on a business’ core competencies, where they are of more value.
2. Access superior capabilities Outsource providers bring in-depth expertise in a particular area which helps companies better satisfy customers and increase productivity and efficiency.
3. Access better technology You can tap into leading-edge technology that is used in conjunction with specified areas of expertise. Keeping up-to-date with such technology is timely and costly.
4. Shared risk Outsourcing enables a company to share some of its risk, such as unstable workflow and capital investments. The outsourcing provider is able to spread those risks over multiple clients.
5. Free-up resources Outsourcing allows a company to shift its resources to activities that have the greatest impact on bottom-line performance.
6. Increase working capital The outsource provider share the investment as part of its own overhead.
7. Improve cash flow Outsourcing a function that is currently carried out in-house may allow the sale of assets that are no longer internally necessary.
8. Reduce operating costs An outsource entity can generally provide the same the function for less because of economies of scale, thereby reducing the functions cost to the business.
9. Accommodate growth Outsourcing is ideal for companies undergoing rapid growth because expansion can occur more easily without derailing current operations.
10. Alleviate management pressure Managing functions that can be outsourced is a significant drain on resources.

Source: The Outsourcing Institute


By Jennifer Pricci

Achieving The Coveted:Viral Marketing

Viral campaigns yield the highest ROI... Information about your product spreads naturally, like a contagious disease... only a good one...

I once read up on the 5 C’s of viral marketing:

Community, Compelling, Comedy, Charity, and Contest

Let's talk Community...

We all know that viral marketing in the social media space is all about communities. In fact, I would argue that communities play a larger role than most people think, both online and offline. They can build a brand, kill a brand, make a career, break a career, influence elections, etc. Think about it; from an offline perspective, life is community driven through PTA organizations, church groups, sports leagues, stay-at-home mommy groups, and various school organizations (sororities, fraternities) to name a few. And of course online, you have Myspace, Facebook, Linkedin, Digg, Stumbledupon and hundreds of other social media sites jumping in the scene daily.

Within each of these online/offline communities consumers are talking and having conversations with each other. And, they are sharing opinions, experiences, advice, recommendations and commentary about products, services and companies usually based on real personal experience.

THIS IS VIRAL MARKETING.

The challenge with viral marketing is that it’s not always viral, if that makes any sense... Often, marketers plan for and label their marketing plans as “viral” but 9 times out of 10, it never catches on. It’s the things that just happen by accident that become viral. Remember the Diet Coke and Mentos video? At first, Coca-Cola distanced themselves from the exploding Diet Coke and Mentos viral video phenomenon, fearing it would damage their reputation and brand; however, just recently that have fully embraced the concept and now there are over 7,000 consumer generated videos on YouTube, millions of pageviews, hundreds of comments, and favored by thousands of fans. The community here is not only the millions of YouTube enthusiasts, but also the micro-communities of people and their offline conversations about these videos.

• Formulate your marketing message. Think about the product or service you are advertising and create a message that communicates the benefits and uses of what you are selling. A website is nonnegotiable.
• Make the content on your website sharable. For example, you can allow readers to embed a funny video from your website onto their own blogs. An "email this article to your friend" link is another way information spreads from one person to another.
• Use email as a viral marketing tool. Include a marketing message about your product or service in the tag lines of your emails and also include your advertising message in auto responder emails you send to those who email you.
• Post your content on other Internet sites such as message boards and blogs. However, do this carefully; many forum managers are now aware of this practice and may delete your messages if they think it's spam.
• Incorporate your marketing message into rich media. Video clips and Flash games are very popular on the Internet, so if you have a great idea for this medium your message will spread like wildfire.
• Spread your message off line as well. Tell your friends and colleagues about your product or service and hand them business cards with the URL on them along with a catchy tag line, perhaps the same one you use in your emails.

What are you doing to boost your buzz factor?



By Jennifer Pricci

What Time of Day Is Best for Thinking of Ideas?

One of the first lessons I learned in college was to learn what times of day you are personally most productive. It takes some time and discipline, to monitor one's own efficiency, but in the end, I do not believe there is ONE time of day that is best for everyone, I believe it is up to YOU to decide.

Unfortunately, professionally speaking, we often don't have the luxury to CHOOSE what time of day we want to brainstorm. As a marketer, I find "mind mapping" an extremely effective exercise to spark creativity.

Mind Mapping is a technique used to enhance thinking processes. Whether while taking notes during class, brainstorming a process or creatively collaborating on a project, it allows the user to record raw facts and pieces of information that fit together but that might not be noticed otherwise.

• Starting a Mind Map is easy. Simply write the name of the subject you are interested in the center of a blank piece of paper and draw a circle around it. All further levels will work from this starting point.
• Important facts or questions make up the second level. These are connected directly to the center point. For example, if using “Tell a Story” as the central idea, the second level could be the standard “Who, What , Where, When, How” questions.
• Delve deeper for more information. From this second level, all additional levels are connected. For example, under the “Who” heading, there could be sub-levels of “Who are the characters” and “Who is the audience.” Additional levels and ideas are placed on the Mind Map making sure they connect somewhere to the diagram. Using colors coded to the levels you are working on can also assist with the visual information. If one part of your map connects to another, link them.

To get more information on Mind Mapping, there is a video on YouTube of Tony Buzan explaining the concept.